TERMS & CONDITIONS
Thank you for visiting www.extra.co.uk (“the Site”). The Site is subject to our Terms & Conditions (“the Terms). Please read these Terms before submitting your order from our Site as all users must read and fully understand the Terms set out below to ensure that they understand their access to and use of the Site.
Please note that by using our Site and submitting your order, you are accepting the practices described herein and you agree to be bound by these Terms in their entirety and without any limitation or qualification by using the Site and/or by placing an order on the Site.
If you do not agree to our Terms then we will be unable to accept and progress your order. Any terms and conditions referred to in any order by you, anywhere else at any time shall have no effect.
We have the right to refuse the supply of goods ordered by you at our discretion.
Details of the IP address are noted at the point of purchase.
Credit Card Fraud is considered a serious offence and legal proceedings will be undertaken if any transaction is deemed fraudulent.
We reserve the right to decline any order we suspect to be fraudulent.
Prices are displayed in British Pounds Sterling (GBP)
The prices shown are subject to adjustments at any time as our prices constantly change.
All prices reflect the condition of the product.
In-store Price and Online
Our online prices do not reflect our store prices. Therefore, prices seen on our website apply solely to the website – with the same principle applying to the store.
Accuracy of Information
We make no warranty or representation or assurance that any descriptions, texts, contents or other details on the Site are comprehensive and accurate. We will, however, use our reasonable endeavours to provide up to date information regarding the products, price, images on the Site so far as is reasonably practicable but we shall not be held responsible for any errors in this regard.
Condition of Our Products
All of our devices are assessed, to indicate the condition and quality of the model.
Our refurbished devices come in various conditions and these conditions are described as :
• Like New – A device described as ‘Like New’ shall mean the device:
o shows no signs of use.
o has been fully tested to ensure your device is fully functional prior to dispatch.
o packaging may be in the original genuine manufacturer packaging.
o will come with our 12-month warranty.
o is ideal for someone who wants good value for money.
Refurbished devices that we sell may have been repaired. We use genuine parts where possible, and high-quality parts where it is not possible.
While stocks last, our items are available and our prices are applicable as long as they are featured on our website.
Placing an order
Placing an order through the Site requires you to complete an online registration form including personal/payment details. You must thoroughly read the information entered before validating your order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form have been incorrectly completed.
An automated order confirmation e-mail will be sent to you provided that the e-mail address does not contain any errors.
If an order has been placed through the Site and you then decide you do not want the product the order can be cancelled via email details of which can be found on our Contacts Page prior to the order being processed.
If the order has already been processed or dispatched, you will need to wait until the item has been received and then complete the return process.
Dispatch of Order
When you order through the Site, providing the e-mail address is correct, you will receive an automatic ‘dispatch’ information e-mail.
All payments through this website are taken in British Pounds Sterling (GBP). Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank.
Should you pay by credit card, your card will be charged once the order is complete.
Payment methods are as follows:
Invoices and Receipts
The order information form filled out online by you shall be deemed to be your invoice.
The confirmation notification via e-mail of goods ordered shall be deemed to be your receipt.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
Your goods will be delivered usually within 2-3 working days but express delivery is also available whereby at an additional cost we will aim to dispatch your item on the same day (except during holidays) provided your order is received before 5pm on a working day so that you receive it the next working day but please note cannot deliver on Saturdays, Sundays, Bank holidays or any other Public Holiday. We will show the dispatch time and date on the product page which will be amended from time to time to account for holiday periods.
We work very hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress as we will send you tracking information to your email address to allow you to track your parcel..
All deliveries are made within working hours.
All deliveries can only be sent to the credit/debit card holder’s address.
If you are absent on the delivery day you may find a card to advise you that the courier has attempted to deliver your goods. You will need to call the carrier in order to arrange a new delivery date. If you do not have a note then it is your responsibility to track your order on the carrier’s website in order to receive information on it as soon as possible.
Your goods shall be deemed to be delivered upon delivery to the address specified in your invoice.
The delivery date is approximate only and time for delivery shall not be of the essence.
Your goods may be delivered in advance of the delivery date.
Only reasonable attempts to deliver your goods by the delivery date will be made and if we fail to deliver your goods on the delivery date for whatever reason then we shall have no liability in respect of any such late delivery or non-delivery of goods.
International orders generally take 10-14 days from date of shipment to arrive, depending on the customs procedures of the destination country. We strictly adhere to all customs and shipping procedures imposed by the destination country. Please check with your country’s customs office for precise charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country. In the event that you refuse to pay any such charges then when refunding you we shall be entitled to deduct any charges that we have to pay for the return of the item.
In order for us to officially declare a parcel lost, you have ten business days to declare the loss of a parcel starting from the date you received the dispatch confirmation e-mail.
If the parcel was declared as lost within the above-mentioned time, we will attend to making a claim with the deliverer. We may eventually require additional documents from you to complete the claim process. In this situation, you will then need to send the information as soon as possible.
Receipt of your goods
When the items are delivered to you, the carrier will require a signature from you as an acknowledgement of receipt.
You must check the parcel upon its arrival. If a parcel arrives damaged, your reservations must be written on the delivery note in the presence of the carrier.
Should no reservations be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by us.
Our cancellation procedure is simple – return unwanted goods, unused within 28 days for a full refund (from date of purchase). You will need to arrange for the return at your own cost and you must obtain proof of posting. We recommend using a Recorded or Special Delivery service to ensure that the cost of the goods you are returning is covered in the event of postal loss or damages in transit. Returns are entirely at your risk and we shall have no liability in the event of loss or damage.
All warranties are void if the returned goods are found to be damaged, scratched, modified or altered in any way. Refunds will be given at our discretion in such circumstances and should we accept any such return.
Please click here for full step by step instructions.
We offer a warranty from the date you make your purchase (please check your product to see the warranty on that device or accessory). We fully test each device when we receive stock and also prior to shipping. We urge you to fully test your device upon receiving it and if you find a fault, you must report this within the warranty period. If a fault is found, we may choose to either replace or repair the device (at our discretion). Any faults found outside the warranty period will not be covered either by a replacement device or warranty repair.
The Warranty will only cover internal faults and does not cover the following:
Any damage caused by mistreatment or by dropping the product
Any damage caused by attempting to repair
Any damage caused by attempting to adapt the device by yourself or a third party
Any damage caused by liquid
Any physical damage such as breaks or cracks
Any repairs undertaken by a third-party company or any damage caused by such repairs
Any intentional or accidental damage
Incorrect or improper use of accessories
Faults or damage that may arise due to normal wear and tear – e.g. scratches to touchscreen, scuffs and marks
Normal and acceptable battery life depletion
Any handset that has been Jailbroken or rooted after-sale
Any Screen-burn that has developed over the time of ownership
Use of non-genuine accessories or improper use of accessories
Faults caused by a reduction in battery health below our provided capacity
If the device does have any of these issues, the warranty would then be considered to be void and we would no longer be able to accept a return and will be subject to additional repair costs or replacement device charges and return delivery charges.
If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected thereby.
Customer complaints code of practice
At Vextra, we want to ensure all complaints are resolved swiftly and to your satisfaction. Our customer services team will ask for all the details of your complaint and consider all the points you raise.
When you call us; we will try to solve your issue while you are on the phone. If we aren’t able to resolve the complaint while you are on the phone, we will let you know how long we expect a resolution to take, and inform you when and how we intend to keep you updated.
If you write to us; On receipt, we will inform you that have received your complaint. We will review your complaint thoroughly, taking into account the points raised in your communication and any details we have on record. We will usually respond via email however if we cannot we will call or write.
How long to resolve: We want to get back to you as soon as possible and aim to respond to a resolution within 10 working days. Depending on the nature of the complaint if we have not found a resolution within this timeframe, we will contact you to keep you updated.
If, for any reason, you’re not fully satisfied with our response, please let us know and tell us your reasons. We will review your complaint, and our response, and escalate it within the company.
Write to :
Email us at firstname.lastname@example.org
Call us: 07988380155
These Terms and all information and Site content are our property and protected by all laws, including laws governing copyright and other intellectual property rights. Unless our written consent has been provided you must not use, transfer, reproduce, modify or copy these Terms either as a whole or any part or parts thereof or any of the information or content on this Site. You acknowledge our status as the owner of the Site and all information and content within it.
Governing Law & Jurisdiction
The Contract shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.
VExtra Ltd is Registered in England and Wales | Reg NO: 11157534
VAT Reg NO: GB-299233464